Service Level Agreements (SLAs) form the backbone of IT management. The organization of IT into service delivery and service management units, as per ITIL/ITSM principles, has established SLAs as a primary means of defining service expectations. SLAs serve a vital role in estimating costs and budgets, as well as in justifying and managing the often substantial expenses associated with IT services. TeeCube offers a user-friendly, uncomplicated approach to integrating and monitoring SLAs through a range of applications, including:
Business Service Monitoring
SLAs
SLA Dashboards
SLA Reports
